Refund policy
Refund and Return Policy
Last updated: September 16, 2026
You have 30 days from the day your order is delivered to tell us something is wrong.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Contact us through our contact page within 30 days of delivery, with your order number and a photo or short video showing the issue. For a confirmed damaged, defective or incorrect item we will send a replacement at no cost or refund you in full. You do not need to return the item.
CHANGED YOUR MIND
Write to us within 30 days of delivery and we will provide a return address. The case must be unused and in its original packaging. Return postage is paid by you; once the item reaches us we refund the full product price. This does not limit any rights that apply under law.
WRONG MODEL ORDERED
If you ordered the wrong device model, contact us before the order ships and we will change it at no cost. After dispatch, the change-of-mind return above applies.
CANCELLATIONS
Contact us as soon as possible to cancel. Orders already dispatched cannot be cancelled, but can still be returned under this policy.
MISSING OR DELAYED ORDERS
If tracking shows no movement for more than 10 days, or the order has not arrived within 25 days of dispatch, contact us with your order number. We will investigate with the carrier and either resend or refund.
HOW REFUNDS ARE PAID
Approved refunds are issued to the original payment method. Your bank or payment provider may take 5-10 business days to post the refund.
CONTACT